Administration Course – Level 3 Certificate



Our Administration courses have been designed by our team of experienced trainers and administrative professionals. We developed a range of training programmes that will enable you to gain the skills needed to be a successful Office Administrator.

Administration Course

This training programme aims to provide training in the core Office Administration skills and knowledge that are needed in a modern office environment. It will develop the technical skills and knowledge that are required to be a successful Administrative Assistant or a similar type of job title.

This training course develops job readiness as an administrator, administrative assistant or similar role.

Course Format

This course is taught in a virtual classroom by live tutors with a mixture of theory, interactive sessions and practical exercises.

Course Content

Communication Skills for an Office Administrator

  • Preparation of professional business documents, letters, emails etc
  • Telephone skills
  • Effective professional communication skills
  • Client care skills and being a point of contact for clients

Working effectively in an office

  • Understanding the purpose of organisational charts, objectives, missions and other organisational aims.
  • Time management to meet deadlines and deal with stress
  • Filing and record-keeping; an overview of the impact of Data Protection
  • People skills of a successful Office Administrator
  • Team working skills
  • Being proactive in your role

Business and Financial Skills for an Office Administrator

  • Understanding targets and budgets for an office
  • Invoicing, account reconciliation, credit card processors, petty cash
  • An Introduction to management concepts

Policies and Legislation for an Office Administrator

  • The importance of policies and procedures to an organisation
  • Health and Safety legislation and our responsibilities
  • Legislation and Compliance for an Administrator
  • An Overview of equal opportunities, diversity and Human Resources
  • Staff codes of practice, handbooks etc.

Career Development

  • CV and Careers Workshop to assist delegates in expanding job options and understanding how to develop their careers

Course Accreditation

The Course is fully accredited by the IEAA and it is the Level 3 Administration Certificate Course. You can see more details of this qualification by CLICKING HERE.

Additional Info

The Administration Course does not include the Microsoft Office Diploma for an Administrative Assistant. If you require Microsoft Office Training, please register for the Administration Diploma if you would like to combine the course with Microsoft Office Training.

Dates and Duration

There are two options for this course

  • Fixed schedule training in a virtual classroom. This is three days long running from 10.30 to 4.30. You can see the next course dates in the drop-down menu above.
  • Flexible training course with your tutor in private tutorial, within a virtual classroom. There are 4 sessions in total. Each session is 2 hours long.

This Training Course suits:

  • People who are looking for a job in Administration, like an Admin Assistant, Office Administrator or similar type of roles
  • It could also suit people that are looking to advance their careers, the course develops the ideal skills and qualifications to pursue PA or Office Manager jobs in the future
  • People working in Administration, who require formal training and a qualification to build their career options
  • People looking for a career change. This has been very effective for people looking to change careers with a recognised qualification


  • The course is designed to be intensive and practical so that delegates can quickly gain the skills needed and qualifications to develop their Office Admin career.
  • Improved Jobs options
  • The professional qualification that will build your CV
  • Greater future career option to use the qualification and progress to the Level 4 Office Manager Courses.

Additional information


28 February 2024, Flexible study time schedule