Description
The course serves as a stepping stone to entry-level office or admin jobs. Students can also opt to continue studying with the IEAA to earn the Level 3 PA or Level 3 Administration qualifications.
Course Format
There are two modules in this Level 2 Office Administration Course:
- Office Administration module – delivered flexibly (5 hours) in a Virtual Classroom.
- Beginner Microsoft Office Course – delivered using online interactive software.
Administration Course Content
Office skills:
- Organisational structures and job functions
- Health and Safety
- Office Functions
- An office administrator’s responsibilities
- The function of a receptionist, PA and other administrative professionals
- Client-service abilities
- How to improve phone etiquette and protocol
- How to deal with mail
- Filing systems and electronic records
- Inventory management
- Ability to communicate over the phone
- Email and email administration
- Time management and prioritisation
- Ability to proofread
- Curriculum Vitae (CVs) and career guidance
- Microsoft Office training, as described below
- Typing speed of up to 25 words per minute (wpm)
Beginner administration training in MS Word is compulsory, and you can choose between two modules: MS PowerPoint, Outlook, or Excel.
Dates and Duration
If desired, the Microsoft training and typing instruction can begin soon. The administration course consists of two days of tutor-led virtual classroom sessions, following which you may attend on a flexi-hours basis. Some training can be done at home or online for your convenience.
Course Requirements
This is our entry-level course, and we have no set prerequisites. It is suitable for people with no prior work or office experience. If you are looking to commence training with the IEAA but possess the experience, you will be more suited to commencing training at Level 3.
Benefits
- Develops the skills that are required for entry into the modern administration job market
- Gain the mix of skills to be successful at work
- Increase efficiency at work
- Gain a professional qualification that will build your CV
- Builds confidence
Outcome
IEAA Certificate in Office Administration – Level 2
Additional information
| Dates | Flexible study start on any date |
|---|