Office Manager Course – Level 4 Certificate

Description

Our Office Manager Course – Level 4 Certificate aims to provide the range of skills and knowledge needed to be a successful Office Manager.

Office Manager Course

A three-day office manager course delivered by experienced tutors in a virtual classroom. They will provide a mixture of theory, interactive sessions and practical exercises.

Course Content

The course comprises a mixture of theory, interactive sessions and practical exercises.

The key functions of an Office Manager

• Understand why your role is important.
• Key duties and skills
• What is an Office Manager?  The role is defined.

Knowledge of related functional areas

• HR (Human Resources) functions and activities- induction process
• Project management and planning – an overview.
• Health and Safety for Office Managers
• Facilities and premises management
• Budgeting and finance

Setting objectives

• Why are objectives important?
• How to set objectives for your team
• How to  coordinate with higher-level  objectives

Communication

• Learn the finer points of why effective communication is so important; become an effective communicator and leader
• Learn the importance of assertiveness in performing your role
• Assertive versus Passive behaviour

Confidence building – get your own “can do” mindset!

• How to build your self-confidence and become a more effective performer and leader
• Lead through example
• Learn how to spread this confidence to the wider team

Business acumen

• Negotiate effectively
• Get the most out of your budget
• Decision-making techniques
• Problem-solving
• Developing and recording new office procedures for streamlining and efficiency

Handling difficulty

• Manage stress in yourself and the team
• Effective conflict management

Leadership – Be a great team leader; discover how your team can reward you.

• Delegation and supervision
• Team working and leadership
• Motivation- how to find the magic touch
• Importance and application of objectives in the team and group dynamics
• Working well with colleagues
• Coaching as a tool

Managing time – get your priorities right and stay on top of your role.

• Time management
• Prioritisation
• Organising the team

The importance of the client

• Why are customers so important
• How to keep this  in focus
• Complaint handling

Your future career

• Career Development Plan

Testimonials

“The most effective learning course I’ve ever been on”

Dates and Duration

Three-day course 10:30 to 16:30 in a virtual classroom.

Suitable for

Administrative professionals looking to become a supervisor or office manager; existing office managers looking to enhance job performance and knowledge/skill base.

We offer an Office Manager Diploma – Level 4 for Office Managers looking for a more comprehensive and longer programme. This programme will combine the Office Manager Course with a Microsoft Office Diploma for Office Managers.

Course Benefits

• Job readiness
• Increase in confidence
• Expand skillset
• A professional qualification to build your CV

Course Outcome

• Improved employability and confidence on the job.
• IEAA Certification on successful completion