Office Manager Course – Level 4 Certificate



Our Office Manager Course – Level 4 Certificate aims to provide the range of skills and knowledge needed to be a successful Office Manager.

Office Manager Course

A three-day office manager course delivered by experienced tutors in a virtual classroom. They will provide a mixture of theory, interactive sessions and practical exercises.

Course Content

The course comprises a mixture of theory, interactive sessions and practical exercises.

The key functions of an Office Manager

  • Understand why your role is important.
  • Key duties and skills
  • What is an Office Manager?  The role is defined.

Knowledge of related functional areas

  • HR (Human Resources) functions and activities- induction process
  • Project management and planning – an overview.
  • Health and Safety for Office Managers
  • Facilities and premises management
  • Budgeting and finance

Setting objectives

  • Why are objectives important?
  • How to set objectives for your team
  • How to  coordinate with higher-level  objectives


  • Learn the finer points of why effective communication is so important; become an effective communicator and leader
  • Learn the importance of assertiveness in performing your role
  • Assertive versus Passive behaviour

Confidence building – get your own “can do” mindset!

  • How to build your self-confidence and become a more effective performer and leader
  • Lead through example
  • Learn how to spread this confidence to the wider team

Business acumen

  • Negotiate effectively
  • Get the most out of your budget
  • Decision-making techniques
  • Problem-solving
  • Developing and recording new office procedures for streamlining and efficiency

Handling difficulty

  • Manage stress in yourself and the team
  • Effective conflict management

Leadership – Be a great team leader; discover how your team can reward you.

  • Delegation and supervision
  • Team working and leadership
  • Motivation- how to find the magic touch
  • Importance and application of objectives in the team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

Managing time – get your priorities right and stay on top of your role.

  • Time management
  • Prioritisation
  • Organising the team

The importance of the client

  • Why are customers so important
  • How to keep this  in focus
  • Complaint handling

Your future career

  • Career Development Plan


“The most effective learning course I’ve ever been on”

Dates and Duration

Three-day course 10:30 to 16:30 in a virtual classroom.

Suitable for

Administrative professionals looking to become a supervisor or office manager; existing office managers looking to enhance job performance and knowledge/skill base.

We offer an Office Manager Diploma – Level 4 for Office Managers looking for a more comprehensive and longer programme. This programme will combine the Office Manager Course with a Microsoft Office Diploma for Office Managers.

Course Benefits

  • Job readiness
  • Increase in confidence
  • Expand skillset
  • A professional qualification to build your CV

Course Outcome

  • Improved employability and confidence on the job.
  • IEAA Certification on successful completion


Additional information


18-20 March 2024, 3-5 June 2024