PA Diploma – Level 3



The PA Diploma is the complete Level 3 qualification of the IEAA. It is designed to ensure that the learner gets the full mix of skills to be a successful PA in a modern working environment. It combines the PA Certificate Course with a Microsoft Office Diploma for a PA. The training content is suitable for all industries and international job roles.

The programme aims to provide PAs with a comprehensive understanding of the skills, practices and knowledge base needed for the job market. As with all our qualifications, you have the ability to opt to advance your training and career to Level 4 – Executive PA and Level 5 – Executive Assistant.

PA Diploma

This Diploma builds confidence and a deep understanding of the latest practices, tools, techniques and approaches in the PA industry.

Course Format

Our tutor-led courses are held online in a live virtual classroom environment. The course contains an “on the job” workday simulation which will help maximise the attendees’ learning experience and their ability to start a job with practical ability.

Courses are interactive and delivered by an experienced tutor who will cover the theoretical modules of the course supported by practical sessions relevant to PA job functions.

The included Microsoft Office Diploma for a PA is delivered online via an interactive learning system and is available flexibly on a 24/7 basis. We use live server technology for the MS Office training.

Course Content

PA Certificate Course

  • Minute Taking Fundaments
  • Organising Meetings
  • Diary Management using Outlook
  • Email Management using Outlook
  • Introduction to organising Events
  • Time Management and Prioritisation to synchronise with the role of a manager.
  • Client Care Skills for a range of Stakeholders
  • Career functions of a PA/Secretary and career progression
  • Business  Writing and Communication skills
  • Composing E-mails
  • Effective Business Communication
  • Creating more visual communication using PowerPoint
  • Problem-Solving and being proactive in your role
  • Telephone skills, Client Care, Acting as a point of contact
  • Making Travel/Hotel Arrangements
  • Office Archiving and filing Systems
  • Time Management systems and prioritisation matrix.
  • Planning apps and systems to assist
  • Invoicing/Expenses claims
  • Introduction to Digital Communications
  • Complaint Handling
  • Work Planning for yourself and your manager
  • Networking skills
  • Health and Safety at work
  • Data Management and Data Protection
  • Sensitive and Confidential information
  • E-mail and Document Presentation and proofreading
  • Touch Typing Training

Microsoft Office Diploma for a PA

Training from Beginner to Intermediate level is provided in the main Microsoft Office Programmes below:

  • Excel
  • Outlook
  • PowerPoint
  • Word

You need to achieve the Proficient Level in the above MS Office subjects selected. Additionally, we include training in a range of systems and Apps including:

  • Office365
  • Teams
  • SharePoint
  • One Drive

Dates & Duration

This PA Certificate Course is held in a live virtual classroom environment. We have the following formats for timing:

  • Over the period of five days of full-time, intensive study
  • Part-time blended learning on flexible hours basis

The Microsoft Office Diploma for a PA is delivered online and is studied on a flexible 24/7 basis. The learning system is provided to us by our Microsoft Academy and is an interactive learning system that will instruct you, provide exercises and correct your work. You should complete this part of the Diploma within 6 months.

Course Benefits

  • IEAA accredited and recognised internationally
  • Upon completion of the course, attendees will be given IEAA PA Diploma at Level 3
  • Gain the skills, knowledge and confidence to be a successful PA
  • Build your CV and career options

Additional information


13th May 2024, 10th June 2024, 8th July 2024, 5th August 2024, 16th September 2024, Flexible start date option