Description
Our Professional Receptionist Course gives you the relevant skills and expertise to be able to effectively and confidently thrive in the role of a receptionist in a busy corporate environment.
Upon completion of the course, you will receive a fully accredited and widely recognised IEAA Professional Receptionist Qualification which will bolster your CV and allow you to apply for roles in top companies with confidence.
Professional Receptionist Course – IEAA Level 2
Receive practical training from industry experts in order to give you an unparalleled learning experience that will deliver you a truly comprehensive set of skills. This will increase your chances of professional growth dramatically and give you the competitive edge that you have been looking for – all from the comfort of your home.
Course duration:
The course runs from 10:30 to 16:30 and lasts one day. It is delivered in a Virtual Classroom by an experienced Receptionist trainer.
Professional Receptionist Course Content:
Client and Guest Care
- How to make a charming, professional impact when first meeting clients
- Establishing rapport and great relationships with repeat clients
- Finding out and taking care of the client’s needs
- General client care skills
- Managing the reception area effectively and how to manage the expectations of colleagues and visitors
The Ultimate Guide to Multi-tasking
- How to handle telephone and face-to-face enquiries simultaneously
- Organising and prioritising your roles to meet multiple deadlines in an adept manner
- Effectively prioritising and organising the administrative function of Reception to meet business needs
- How to manage to be under pressure and remain calm and confident throughout
Build Your Personal Skill-Base
- Learn mindfulness techniques to remain friendly and positive
- Exude positivity with visitors in all aspects of soft skills, body language and tone
- How to effectively use your voice and tone to assist visitors in a positive manner
- Soft skills and self-awareness to focus on empathising with clients and deliver a high-quality professional image
Dispute Resolution
- How to positively handle confrontational or threatening situations
- Diplomatic communication skills and expectation management
- How to remain assertive and confident in taxing situations
Telephone Manner and Management
- How to effectively use your voice and communicate your company’s brand through tone and language
- How to screen incoming enquiries for your colleagues
- How to best manage calls that need to be put on hold
- How best to put enquirers on hold
- Filtering and handling cold calls and sales calls
Routine
- Handling and booking couriers
- Booking meeting rooms
- Telephone system operation
Benefits of the Professional Receptionist Course
- International Certification from the IEAA
- Gain a Professional Qualification as a Receptionist to dramatically enhance your CV
- Dedicated training to cover all aspects of corporate or Professional Receptionist and Secretary roles
- Kickstart your career and boost job options with your enhanced CV and qualifications
- Greater confidence in your role and more effective at work
- An awareness of how you can continue to progress your career
Additional information
| Dates | 30th April 2024 |
|---|