Professional Receptionist Course




Our Professional Receptionist Course gives you the relevant skills and expertise to be able to effectively and confidently thrive in the role of a receptionist in a busy corporate environment.

Upon completion of the course, you will receive a fully accredited and widely recognised IEAA Professional Receptionist Qualification which will bolster your CV and allow you to apply for roles in top companies with confidence.

Professional Receptionist Course – IEAA Level 2

Receive practical training from industry experts in order to give you an unparalleled learning experience that will deliver you a truly comprehensive set of skills. This will increase your chances of professional growth dramatically and give you the competitive edge that you have been looking for – all from the comfort of your home.

Course duration:

The course runs from 10:30 to 16:30 and lasts one day. It is delivered in a Virtual Classroom by an experienced Receptionist trainer.

Professional Receptionist Course Content:

Client and Guest Care

  • How to make a charming, professional impact when first meeting clients
  • Establishing rapport and great relationships with repeat clients
  • Finding out and taking care of the client’s needs
  • General client care skills
  • Managing the reception area effectively and how to manage the expectations of colleagues and visitors

The Ultimate Guide to Multi-tasking

  • How to handle telephone and face-to-face enquiries simultaneously
  • Organising and prioritising your roles to meet multiple deadlines in an adept manner
  • Effectively prioritising and organising the administrative function of Reception to meet business needs
  • How to manage to be under pressure and remain calm and confident throughout

Build Your Personal Skill-Base

  • Learn mindfulness techniques to remain friendly and positive
  • Exude positivity with visitors in all aspects of soft skills, body language and tone
  • How to effectively use your voice and tone to assist visitors in a positive manner
  • Soft skills and self-awareness to focus on empathising with clients and deliver a high-quality professional image

Dispute Resolution

  • How to positively handle confrontational or threatening situations
  • Diplomatic communication skills and expectation management
  • How to remain assertive and confident in taxing situations

Telephone Manner and Management

  • How to effectively use your voice and communicate your company’s brand through tone and language
  • How to screen incoming enquiries for your colleagues
  • How to best manage calls that need to be put on hold
  • How best to put enquirers on hold
  • Filtering and handling cold calls and sales calls


  • Handling and booking couriers
  • Booking meeting rooms
  • Telephone system operation

Benefits of the Professional Receptionist Course

  • International Certification from the IEAA
  • Gain a Professional Qualification as a Receptionist to dramatically enhance your CV
  • Dedicated training to cover all aspects of corporate or Professional Receptionist and Secretary roles
  • Kickstart your career and boost job options with your enhanced CV and qualifications
  • Greater confidence in your role and more effective at work
  • An awareness of how you can continue to progress your career

Additional information


30th April 2024