Description
Our Professional Receptionist Diploma gives you the full set of skills and expertise to be able to thrive in the role of a receptionist in a busy corporate environment.
Upon completion of the Diploma, you will receive a fully accredited and widely recognised IEAA Professional Receptionist Qualification which will bolster your CV and allow you to apply for roles in top companies with confidence.
Professional Receptionist Diploma – IEAA Level 2
Receive practical training from industry experts in order to give you an unparalleled learning experience that will deliver you a truly comprehensive set of skills. This will increase your chances of professional growth dramatically and give you the competitive edge that you have been looking for – all from the comfort of your home.
Course duration:
The Diploma last for two months, it comprises two months of online learning and a one-day virtual classroom course that runs from 10:30 to 16:30. It is delivered in a Virtual Classroom by an experienced Receptionist trainer. You can commence the Diploma at any time.
Professional Receptionist Diploma Content:
There are two modules:
Client and Guest Care
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- How to make a charming, professional impact when first meeting clients
- Establishing rapport and great relationships with repeat clients
- Finding out and taking care of the client’s needs
- General client care skills
- Managing the reception area effectively and how to manage the expectations of colleagues and visitors
The Ultimate Guide to Multi-tasking
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- How to handle telephone and face-to-face enquiries simultaneously
- Organising and prioritising your roles to meet multiple deadlines in an adept manner
- Effectively prioritising and organising the administrative function of Reception to meet business needs
- How to manage to be under pressure and remain calm and confident throughout
Build Your Personal Skill-Base
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- Learn mindfulness techniques to remain friendly and positive
- Exude positivity with visitors in all aspects of soft skills, body language and tone
- How to effectively use your voice and tone to assist visitors in a positive manner
- Soft skills and self-awareness to focus on empathising with clients and deliver a high-quality professional image
Dispute Resolution
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- How to positively handle confrontational or threatening situations
- Diplomatic communication skills and expectation management
- How to remain assertive and confident in taxing situations
Telephone Manner and Management
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- How to effectively use your voice and communicate your company’s brand through tone and language
- How to screen incoming enquiries for your colleagues
- How to best manage calls that need to be put on hold
- How best to put enquirers on hold
- Filtering and handling cold calls and sales calls
Routine
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- Handling and booking couriers
- Booking meeting rooms
- Telephone system operation
2. Microsoft Office Diploma for a Receptionist
This is a flexible study online training program that will enable you to develop your IT skills for a Receptionist career at your own pace. The learning system is developed in partnership with Microsoft Platinum Partners. The Diploma includes the following learning modules:
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- Outlook – Beginner and Intermediate Levels
- Teams
- Office 365 and SharePoint
- Word – Beginner and Intermediate Levels
Benefits of the Professional Receptionist Diploma
- International Certification from the IEAA
- Gain Microsoft Office skills for a Receptionist
- Gain a Professional Qualification as a Receptionist to dramatically enhance your CV
- Dedicated training to cover all aspects of corporate or Professional Receptionist and Secretary roles
- Kickstart your career and boost job options with your enhanced CV and qualifications
- Greater confidence in your role and more effective at work
- An awareness of how you can continue to progress your career
Additional information
| Dates | 6th December 2024, Flexible Start Date |
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