Description
Our Introduction to Administration Course offers the opportunity to develop a comprehensive set of introductory-level skills for office administration jobs. This course is ideal for people with limited or no experience in Office Administration. Anyone who feels that they have a higher level of skill or experience should start at our Level 3 – PA Course or Level 3 – Administration Course.
Introduction to Administration Course
Course Format
The course contains two main learning modules. The first one is a virtual classroom introduction-to-administration course. This focuses on office skills and is led by a PA and an Office Administration trainer. The other module is our Microsoft Office Certificate for beginners.
Course Content
- Office Administration Foundation (2-Day Virtual Classroom Training on a fixed schedule):
- Organisational Structures and job roles
- Health and Safety
- The Functions of the Office
- The Duties of a junior secretary, office administrator
- The functions of a Receptionist
- Client care skills
- How to develop Telephone etiquette and procedure
- How to handle mail
- Filing
- Stationary Stock control
- Telephone skills
- Email and email management
- Prioritising and time management
- Proofreading skills
- CV and career advice
- Beginner Level Microsoft Office Certificate (this is an online course provided by Microsoft Platinum Partners)
- Beginner Level Word
- Beginner Level Excel
- Beginner to Intermediate Level Outlook
- Touch Typing Certificate. (This is an optional extra- an online, flexible-hours study course that requires 25wpm)
Dates and Duration
Microsoft Office Training is delivered on a flexible basis. The Introduction to Administration module will be completed in a blended learning format. This will mean attending a two-hour tutorial once a week and completing the assignment between classes. On average, it takes 3-4 weeks to complete.
Suitable for
Anyone with limited or no experience working in an office environment. Please contact us if you are unsure whether to commence training for our Level 3 qualification.
Benefits
- Gain skills and confidence to work in an office administration role
- IEAA Accredited Certificate in Office Administration – Level 2
- Commence the IEAA qualification with the possibility of moving up to a higher level of training as your career develops.